Resolved -
The issue was mitigated.
May 27, 17:49 EDT
Monitoring -
We addressed the issue and monitoring
May 27, 14:23 EDT
Investigating -
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
May 27, 13:16 EDT
Resolved -
We saw elevated error rates for one of our AI models that affected a small subset of users, which meant they were seeing minor delays in their AI processing of their documents. The incident has since been resolved
May 21, 10:47 EDT
Investigating -
Some customers may be experiencing delays for Medsender AI to process their documents. Our team is currently investigating the issue.
May 21, 10:28 EDT